Real Deployments

Solutions we've
shipped in production

Every case study here is a live system, running in production for a real client. No mock-ups. No proofs of concept.

SingaporeManufacturing · Factory OperationsWhatsApp AI Agent

Maintenance ticketing moved entirely to WhatsApp

A Singapore manufacturing plant replaced paper-based breakdown reports with a WhatsApp Flows system — workers log machine issues in under 60 seconds, managers get notified instantly.

30+

Tickets per day

< 60s

Time to log an issue

0

Missed reports

100%

Manager notification rate

The Problem

The maintenance team was logging machine breakdowns on paper forms or through phone calls. Issues were missed, tickets lost, and managers had no live visibility into what was failing on the floor.

What We Built

  • WhatsApp Flow deployed to all floor workers — no app download required
  • Workers select machine code, sub-part, failure class, and priority inside WhatsApp
  • Photo of the fault uploaded directly through the flow to Google Drive
  • Unique Request ID generated and confirmed to the worker instantly
  • All managers notified on WhatsApp the moment a ticket is submitted
  • Full ticket log synced to Google Sheets for reporting and audit

The Result

30+ maintenance tickets processed daily across a single department with zero missed reports.

Tech Stack

WhatsApp Business APIWhatsApp FlowsNode.jsPostgreSQLGoogle SheetsGoogle Drive
Rohtak, IndiaIndustrial Manufacturing · Maintenance OpsWhatsApp AI Agent

Paper maintenance logs eliminated at an industrial plant

A Rohtak-based industrial manufacturer deployed the same WhatsApp Flows system to digitise their entire maintenance request process — from shop floor to manager dashboard in two weeks.

2 weeks

Deployment time

0

Extra apps for workers

100%

Structured data capture

Real-time

Supervisor alerts

The Problem

Maintenance requests were tracked on physical logbooks or via informal WhatsApp messages to supervisors. There was no structured data, no priority tracking, and no audit trail when machines failed.

What We Built

  • WhatsApp Flow rolled out to maintenance and operations staff
  • Structured form captures machine code, issue type, priority, and failure classification
  • Workers attach fault photos without leaving WhatsApp
  • Supervisor group notified immediately with full ticket details
  • PostgreSQL database stores all requests with timestamps for analytics
  • Admin panel lets plant managers add/remove supervisors without developer involvement

The Result

Replaced ad-hoc messaging and paper logs with a structured, searchable maintenance record — all inside WhatsApp.

Tech Stack

WhatsApp Business APIWhatsApp FlowsNode.jsPostgreSQLGoogle SheetsGoogle Drive

Your Turn

Have a similar problem?

Describe what's broken or slow. We'll scope a solution and tell you what it takes — in a free 30-minute call.

30 min · free · no commitment

Talk to Mona